Herts for Learning CPD Hub

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Handling School Complaints

Venue
Pixies Hill Primary School, Hazeldell Road
venue
Course Tutors
Governance Adviser
tutors
Admin Contact
Target Audience
Governors
target audience
Course Types
Course
Course categories
Governance
Subject
Governance - Handling Complaints Effectively
Event Description
This training is aimed at all governors of maintained schools. Whilst based on the HCC model policy, the concept of governors' roles and responsibilities is the same although other model policies may differ in terms of stages within a procedure.


This session will:


  • identify the principles of good complaint handling

  • share the complaints policy toolkit

  • use the toolkit and relevant papers to work through a scenario

Training objectives
 
Learning outcomes

  • to understand the school based complaints procedure

  • to recognise good practice in complaint handling

  • to gain knowledge of the role of the complaints panel

Additional Information
If there are any particular needs, specific matters you would like to discuss or special requirements (hearing / sight / mobility etc.) please notify training@hertsforlearning.co.uk so that we can make the necessary arrangements and advise the trainer.
Enquiries
Start Date
Monday 3 June 2019
End Date
Monday 3 June 2019
Closing Date
Sunday 2 June 2019
Times
19:00 - 21:00
Maximum Places
30 
Cost
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Number of Sessions
1