This training is aimed at all governors of academies, free schools, studio schools and university technical colleges (UTC's).
Whilst based on the good practices principles of the HCC Model Procedures for Dealing with School-Based Complaints, the concept of Governors' roles and responsibilities remains the same, although other model policies may differ in terms of the number of stages within a procedure.
This session will:
- enable you to identify the principles of good complaint handling
- share the Complaints Policy Toolkit
- use the Toolkit and relevant papers to work through a scenario
- be mindful of the differing requirements that apply to academies and free Schools, etc.