Herts for Learning CPD Hub

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Managing staff conflict and handling grievances

Hertfordshire Development Centre, Stevenage, Robertson House, Six Hills Way
Course Tutors
Jo Read
Admin Contact
Target Audience
Business Managers / Headteachers / Office Managers / Senior Leaders
target audience
Course Types
Course categories
Academies and Schools (including EYFS)
HR Services / Leadership and Management
Event Description
This workshop will provide an overview of the existing grievance process, and will identify the inherent problems that can arise from such a process-driven and traditional method of grievance resolution. The workshop will explain the benefits and importance of modern informal conflict resolution techniques, which can be used within the informal stage of the grievance process or as a standalone skill, to prevent disputes escalating, achieve employee buy-in and address issues at the root cause. Managers will be equipped with key facilitation techniques.
Training objectives
Learning outcomes
By attending the session, participants will:

  • be confident in understanding and conducting the grievance process

  • be able to identify damaging conflicts and those that are suitable for informal facilitation

  • be equipped with key skills to manage and resolve difficult staff conflict

Additional Information
Start Date
Wednesday 11 March 2020
End Date
Wednesday 11 March 2020
Closing Date
Tuesday 10 March 2020
09:30 - 12:30
Maximum Places
Maximum places per establishment
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Number of Sessions