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Conflict resolution using mediation (Cancelled)

Reason for cancellation
Hertfordshire Development Centre, Stevenage, Robertson House, Six Hills Way
Course Tutors
Mel Hall / Julie Thompson
Admin Contact
Target Audience
All Leaders / Business Managers / Chair/Vice Chairs of Governors / Deputy Headteachers / Governors / Heads of Department/Faculty / Heads of Year / Headteachers
target audience
Course Types
Workshop, Course
Course categories
Academies and Schools (including EYFS) / Governance
HR Services
Event Description
This course will help delegates to understand what conflict is and why it occurs. Attendees will consider the impact of unresolved conflict on the individuals involved, their colleagues and managers and will gain an insight into the role of the mediator. By the end of the course, attendees will recognise the steps they can take to avoid an escalation of destructive conflict. The group will also discuss the benefits of using mediation as a tool to resolve disputes.
Training objectives

  • discuss what conflict is and the traditional responses to conflict

  • debate the impact of unresolved conflict on the workforce

  • consider the benefits of using mediation as a tool to resolve disputes

Learning outcomes

  • understand the risks to the business of failing to deal with conflict

  • understand the role of the mediator and the steps taken to deal with conflict

  • be knowledgeable about selecting the most appropriate means of resolving employee disputes

Additional Information
Start Date
Thursday 26 March 2020
End Date
Thursday 26 March 2020
Closing Date
Wednesday 25 March 2020
09:30 - 13:30
Maximum Places
Maximum places per establishment
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Number of Sessions