This training is aimed at all governors of academies, free schools, studio schools and university This training is aimed at all governors of academies, free schools, studio schools and university technical colleges (UTC's). Whilst based on the good practices and principles of the Hertfordshire County Council model procedures for dealing with school-based complaints, the concept of the governor roles and responsibilities remains the same, although other model policies may differ in terms of the number of stages within a procedure.
This session will:
• enable you to identify the principles of good complaint handling
• share the complaints policy toolkit • use the toolkit and relevant papers to work through a scenario
• display mindfulness towards the differing requirements that apply to academies and free Schools, etc. Tutor Hertfordshire County Council Complaints Officer