Handling Academy Complaints (Cancelled)

Reason for cancellation
Venue
Barnwell Upper School, Stevenage, Barnwell, Stevenage
venue
Course Tutors
Governance Adviser
tutors
Admin Contact
Target Audience
Governors
target audience
Course Types
Course
Course categories
Governance
Subject
Event Description
This training is aimed at all governors of academies, free schools, studio schools and university This training is aimed at all governors of academies, free schools, studio schools and university technical colleges (UTC's). Whilst based on the good practices and principles of the Hertfordshire County Council model procedures for dealing with school-based complaints, the concept of the governor roles and responsibilities remains the same, although other model policies may differ in terms of the number of stages within a procedure.

This session will:
• enable you to identify the principles of good complaint handling
• share the complaints policy toolkit • use the toolkit and relevant papers to work through a scenario
• display mindfulness towards the differing requirements that apply to academies and free Schools, etc. Tutor Hertfordshire County Council Complaints Officer
Training objectives
Learning outcomes
Governors’ will be able to:
• understand the school-based complaints procedure
• recognise good practice in complaint handling
• gain knowledge of the role of the complaints panel. 
Additional Information
Enquiries
Start Date
Wednesday 26 June 2019
End Date
Wednesday 26 June 2019
Closing Date
Tuesday 25 June 2019
Times
19:00 - 21:00
Maximum Places
30 
Cost
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Number of Sessions
1