Handling Academy Complaints

Venue
West Herts College, Watford Campus, Hempstead Road
venue
Course Tutors
Governance Adviser
tutors
Admin Contact
Target Audience
Governors
target audience
Course Types
Course
Course categories
Governance
Subject
Governance
Event Description
This training is aimed at all governors of academies, free schools, studio schools and university technical colleges (UTC's).

Whilst based on the good practices principles of the HCC Model Procedures for Dealing with School-Based Complaints, the concept of Governors' roles and responsibilities remains the same, although other model policies may differ in terms of the number of stages within a procedure.

This session will:


  • enable you to identify the principles of good complaint handling

  • share the Complaints Policy Toolkit

  • use the Toolkit and relevant papers to work through a scenario

  • be mindful of the differing requirements that apply to academies and free Schools, etc.

Training objectives
Learning outcomes

  • To understand the school-based complaints procedure

  • to recognise good practice in complaint handling

  • To gain knowledge of the role of the Complaints Panel.

Additional Information
Enquiries
Start Date
Wednesday 27 November 2019
End Date
Wednesday 27 November 2019
Closing Date
Tuesday 26 November 2019
Times
19:00 - 21:00
Maximum Places
30 
Maximum places per establishment
Cost
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Number of Sessions
1