Dealing with difficult people and courageous conversations (Cancelled)

Reason for cancellation
Venue
West Herts College, Watford Campus, Hempstead Road
venue
Course Tutors
Governance Adviser
tutors
Admin Contact
Target Audience
Chair/Vice Chairs of Governors / Governors
target audience
Course Types
Course
Course categories
Subject
Governance
Event Description
This course is aimed at Chairs, Vice Chairs and other governors who may need to undertake difficult conversations and/or deal with challenging individuals. The course will help in understanding what we mean by ‘difficult’, possible strategies to apply and when/why we need to have ‘courageous’ conversations.
Training objectives
Learning outcomes
• to increase confidence to deal with a range of people
• give further knowledge and information about the skills required to deal with difficult situations
• give an opportunity to practice and discuss situations that you may come across as governors
• understand about appropriate boundaries
• linking policies with practice
• listening skills, building rapport
• confidence to deal with people and situations
• knowing who to go to for support and advice
Additional Information
Enquiries
Start Date
Wednesday 13 May 2020
End Date
Wednesday 13 May 2020
Closing Date
Tuesday 12 May 2020
Times
19:00 - 21:00
Maximum Places
30 
Maximum places per establishment
Cost
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Number of Sessions
1