1 course found

Code: H03/06/19A Handling School Complaints

This training is aimed at all governors of maintained schools. Whilst based on the HCC model policy, the concept of governors' roles and responsibilities is the same although other model policies may differ in terms of stages within a procedure.

This session will:
  • identify the principles of good complaint handling
  • share the complaints policy toolkit
  • use the toolkit and relevant papers to work through a scenario

Essential Information
Session Session Date Session Time Session Venue
1 03 June 2019 19:00 - 21:00 Pixies Hill Primary School