Full user guides will be available soon.
In the meantime, please see the below FAQs:Q: Do I have an account?A:
If you already had an account with HfL CPD, an account has been created for you. You will have received an email recently confirming this.Q: How do I log in?A:
If an account has been created for you, you need to reset your password on first log in. You can do this by clicking 'log in' in the navigation bar at the top of this page and by selecting 'forgotten my log in details'. You will need to enter your email address and username. If you have received an email from HfL regarding your new account, please enter your email address in both fields. You will then be sent an email prompting you to enter a new password.Q: What is my username?A:
Your username is the email address we used to communicate the changes to the CPD booking process. Q: I'm a new customer, what do I do?A:
You can create a new account by clicking the link to 'register' in the navigation bar at the top of this page. Then you are able to book onto courses and manage your CPD journey. You will need to create an account prior to making any bookings.Q: How do I pay for my course?A:
If you are a Hertfordshire school or academy with a direct debit with HfL, you will be able to pay by invoice. If you are a PVI setting or you do not have a direct debit with HfL, you will be required to pay upfront by credit/debit card. You can do this by proceeding to your 'basket' when you are ready to finalise your purchases.Q: Can I use my training credits?A:
Not any longer. We have communicated details to customers eligible for a refund of their existing credit balances. If you are unsure, please email firstname.lastname@example.org
with the details of your enquiry.Q: How do I add a new member of staff?
If you are an Account Admin you can do this by going to 'my profile and bookings' and scrolling down to 'account admin tools'. Click on 'my staff list' and you will be able to add, edit or remove any members of staff.